Cracking the customer support formula

ROTOCON cracking the customer support formula

PRINTERS and converters in the labelling and narrowweb industry – currently navigating the challenges, opportunities, and changing regulatory goalposts caused by the COVID-19 scenario – value local suppliers with solid reputations for support, loyalty, and flexibility. More than ever, such suppliers are vital partners in their ongoing business success.

‘During these difficult times, we’re backing our partners all the way through a customised full-service package anchored on exceptional consultation and after-sales support. This includes die resharpening on a highly automated and accurate CNC centre; production of solid rotary dies and magnetic print cylinders; handling the logistics and deliveries of spare parts and consumables; developing more economical press technologies; and providing a turnkey project service for pre-owned printing presses and finishing machines from reputable brands,’ says ROTOCON director and co-owner, Michael Aengenvoort.

‘Since the beginning of the lockdown, our management team has been very appreciative and in awe of the willingness and wonderful team spirit of ROTOCON’s technicians and drivers, who have pulled together and served as excellent frontline workers, assisting customers with breakdowns and technical issues, as well as ensuring they receive their consumable orders on time,’ Michael adds.

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