ROTOCON technicians have helped to install and commission ten Screen Truepress Jet L350UV+ inkjet digital label presses in the South African narrow-web market during the past five years.
Rotocon director, Pascal Aengenvoort, ascribes this success rate to three primary factors. Firstly, Truepress Jet L350UV+ presses are built very sturdily, with a short web path and with ease of use in mind to act as reliable workhorses for multi-format, short-run capabilities at a rate of 60m/min.
The second factor is that the L350UV+LM model specifically incorporates low-migration inks for PSPs who need to produce quickly and cost-effectively premium-quality labels compliant with stringent food-grade packaging criteria.
Lastly, Rotocon focuses solely on the needs of narrowweb PSPs, offering them a customised full-service package anchored on exceptional consultation and after-sales support to help grow their businesses. ‘A valuable part of this package is highly-experienced and knowledgeable technicians who can assist with follow-up training sessions for operators who invariably can’t run through all possible scenarios during their initial training,’ Pascal reports. ‘Customers can also call the technicians out at any time to address queries and resolve production-related issues.
‘Additionally, operators have instant access to information via the press’s Trust Support System and are backed up by Screen’s European and Japanese customer support team, which can log in remotely, monitor the press live and provide feedback.’
Prioritising flexibility, speed
VR Print’s MD, Hilton van Rensburg, whose Durban-based company ventured into the digital printing market with a Screen Truepress Jet L350UV+ in June 2019, concurs wholeheartedly.
‘The installation and commissioning in mid-June couldn’t have gone any better, as our operators were trained from scratch and printing over two shifts in only three days,’ he comments. ‘Additionally, the two technicians on call in Durban, who always arrive within an hour to two of us logging an issue, ensure that we receive the support required.’