WITH its field technicians receiving extensive training on-site at SCREEN’s headquarters in the Netherlands, ROTOCON is well positioned to serve local customers with superior technical support on the Truepress Jet L350UV digital press series.
Apart from the warm welcome he received at SCREEN’s headquarters in the Netherlands last year, ROTOCON service technician Kyle Hattingh describes his training experience as interesting and memorable. ‘The training is hands-on and practically-driven, so when issues arise, you’re able to connect on a personal level. I’m grateful to ROTOCON for offering me this opportunity.’
Kyle believes the SCREEN Truepress Jet L350UV is a one-of-akind machine. Of all the printing presses he’s worked on, Kyle feels the SAI series has the best applications to get the job done. ‘The technology is constantly evolving and improving. For print service providers (PSPs), the machine saves a lot of time. It’s easy to manipulate the different colours, and allows for quick samples and tests. Its ease-of-operation is another fantastic feature.’
While this digital inkjet press seems straightforward at first glance, there’s a lot more happening behind its panels. According to Kyle, there’s an array of different settings and parameters that allows PSPs to manipulate the press to deliver exactly what they need it to. ‘The machine is intuitive, and allows a seamless transition to digital printing.’
Kyle didn’t have much trouble wrapping his head around the technical aspects of the SCREEN Truepress Jet L350UV SAI. ‘The overall design makes it easy to install and provide technical support.’ Kyle, assisted by SCREEN Europe’s regional service manager Tony Gill, installed two Truepress Jet L350UV SAI machines this year, one at Avvo Labels and another at GTV Label Master (details on page 1) in Durban. ‘Both installations went smoothly,’ he comments. ‘My training prepared me for it, and it was good to put it into practice.
Tony Gill (SCREEN Europe regional service manager) and Kyle Hattingh (ROTOCON service technician).
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